Politique de remboursement

 

*NO REFUNDS OR EXCHANGES ALL SALES ARE FINAL*

Shipping & Processing:

Bernies Butta strives to ship orders next day, however, please allow 3-7 business days for your order to be processed and shipped. This excludes weekends & holidays.

Please check your address to confirm it is correct. In the case that the address is incorrect or needs to be changed for whatever reason you will receive an email.

Please feel free to email us at berniesbutta@gmail.com 

Exchanges:

Due to the nature of the products, we do not accept exchanges.

What is the body butter shelf life?

Since there is no water in our body butter formulas there is little room for bacteria growth. The approximate expiry date is 1-2 years from opening.

My body butter arrive melted and “half empty”?

All our body butters are made with shea butter (and/or mango butter) that are melted and then whipped to achieve the fluffy and soft consistency. Unfortunately, if you live in a warmer climate there is a chance in your body butter may arrive melted to you. The skin benefits are still there and the body butter is still usable. If it is liquid, please place the body butter in the fridge for it to get hard.

We offer “Thermal Shipping” which includes thermal bubble wrap to help prevent this from happening. It is not guaranteed but it can help preserve the consistency a little longer.

What happens if I received damaged goods?

Damaged goods mean – broken/leaked jar.

If you receive damaged items, email berniesbutta@gmail.com photos of the damaged product within 24 hours of receiving the order. Since the damage will have occurred during shipping, which is not the sender’s responsibility, you will be eligible for a replacement product on the house but will just need to pay the shipping fee.

If you put in TWO or more DAMAGE/LOST claims, we will not accept any future orders unless you ship to an alternate address. This protects our brand and you as the customer to make sure you receive your items.

If the seal is broken or tampered with- we can not accept it back.

Can I return items?

All items are final sale and non-refundable.

I have a question about my order, how do I get into contact?

Please don’t hesitate to email berniesbutta@gmail.com for ANY inquiries.